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Need Help Desk Support? Call: 619-298-4527

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Technical Support

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Point of Sale Remote Tech support

Technical support from people who know your business!


Rapid POS focuses on service. Our POS certified staff are among the best in the country. You speak to someone who knows you by name and is familiar with your store rather than a call center staffer who has never heard of you.

We use our solid technical expertise to help increase your profitability by empowering you. With Rapid POS, there's no need to worry. We customize our support to your specific needs. Pick the services for which you need help and do the others yourself. You're in control, but we're here to help by performing any of the following:
  • Configuration
    We will configure the software to be optimized for your particular store. We'll set up the security so that everyone working for you will have no more and no less access to what they would require, and we'll set up your touch screen so that it works just the way you want it to.

  • Customizations (custom reports / new functionality)
    We create custom functions, custom reports, and other processes that fit your specific needs.

  • On-site installation
    Let us handle the installation from start to finish with our worry-free setup

  • Data conversions from a old system
    Moving from an old Point of Sale system? We can help convert all of the old data into a more rubust, up-to-date replacement system so you don't lose your historical data

  • Face-to-face training
    You don't have to worry about dealing with a third party to learn how your new point of sale system works. We helped you install it, now let us help teach you how to use it

  • Security
    Secure your systems and information including the latest in PCI compliance to prevent potential data breaches of customer credit card information

  • Web training
    We offer web-based training so you can easily learn about your new POS system wherever you are

  • On-going support
    When you call us, you won't be speaking to someone in a call center - you will be speaking to someone who knows you by name, and most likely the technician that originally installed your point of sale system.

  • Emergency break-fix
    Fix technical problems quickly that can cause frustration or result in lost sales

  • 24x7x365 Monitoring
    We minimalize downtime by constantly monitoring your systems and network and often fix problems before you even know they exist. We'll monitor your back-ups and make sure they successfully complete, and we make surethat all operating system security patches are up-to-date and installed.
   
Managed IT Services Point of Sale Arrow

When it comes to IT, there's nothing more powerful than experience.


Our goal is simple: to manage your technology so that you don't have to.

Headquartered in San Diego, Rapid POS provides IT services to an array of businesses throughout southern California. Decades of experience in IT consulting and systems integration enable us to deliver innovative and results-driven solutions to our clients that span various industries - efficiently and cost-effectively.

Through a powerful blend of management and technical expertise combined with strategic alliances, we partner with your business to implement the systems that deliver dependable results.

Your business depends on IT. However, IT should not be your main focus - running your business is.

Our clients rave about the stability of their networks that are monitored by us. We identify and address problem areas before they result in costly downtime.

Point of Sale Microsoft Certified

How we can help

Point of Sale Network design and implementation   Point of Sale Network and computer security
Point of Sale Computer training and support   Point of Sale Strategic Planning
Point of Sale Database development   Point of Sale System backup and remote administration
Point of Sale e-Commerce and web design   Point of Sale Turnkey solution

Contact us to experience how quality IT services and support impact your business: (619) 754-4100.
Southern California's IT solutions specialist.
 
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